Privacy policy

Privacy Policy

Last updated: 28 March 2026

1. Who We Are

This website is operated by Top Secrets Clothing Ltd, a company registered in the United Kingdom. We specialise in custom garment printing, made-to-order apparel production, and branded clothing retail.

For any privacy-related enquiries, please contact us:

Email: hello@topsecretsclothing.com
Phone: [Insert Phone Number]
Address: [Insert Full Registered Address], United Kingdom

2. What Data We Collect

We collect the following categories of personal data:

Identity & Contact Information: name, email address, phone number, billing and delivery address
Order Information: products ordered, customisation details, order history, and payment confirmation records
Technical Data: IP address, browser type, device information, and cookies (via our website platform)
Communications: any messages, enquiries, or design briefs you send to us

3. How We Use Your Data

We use your personal data to:

Process and fulfil your orders, including custom production and delivery
Communicate with you regarding your order status, proofs, and queries
Send transactional emails (order confirmations, shipping updates)
Improve our website, services, and customer experience
Comply with our legal and financial obligations

We do not use your data for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your data under the following lawful bases (UK GDPR):

Contract performance — to fulfil orders you have placed
Legitimate interests — to operate and improve our business
Legal obligation — to comply with applicable UK law
Consent — where you have opted in to marketing communications

We may share your data with trusted third parties solely to fulfil your order or operate our business:

Payment processors — to securely handle transactions (we do not store your card details)
Delivery and courier partners — to ship your order
Production partners — where specialist garment decoration is required
IT and platform providers — including our e-commerce platform and hosting services

All third parties are required to handle your data securely and in accordance with applicable data protection law.

6. Payment Security

We do not store, process, or have access to your full payment card details. All payment transactions are handled securely by our payment processor(s) using industry-standard encryption.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of 6 years in line with UK financial regulations.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct any inaccurate or incomplete data
Request deletion of your data (subject to legal obligations)
Object to or restrict certain types of processing
Data portability — receive your data in a structured, machine-readable format
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at the details above. We will respond within 30 days.

9. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings or our cookie consent tool.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to review this policy periodically.

11. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.